We will only accept exchanges if the products are in the unopened, original packaging due to manufacturer defect on regular and sale price for up to 7 days from the delivered date. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include a note describing the reason for your exchange in your return package along with the original packing slip received with the shipment. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy below.
All exchanges should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number.
Once we have received your exchange, please allow 7 business days for the exchange to be processed and sent out.
We will accept returns on select range of regular price, unopened merchandise purchased from Kombi Rocks Shoppe for up to 7 days from the delivered date.
To make a return, simply send the merchandise back to us with a printout of your order email from Kombi Rocks Shoppe. Your return should be in an unopened, original condition, with the complete and unopened packaging, and with a short note describing the reason for your return to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection your return will be completed by the method below:
Within the 7 day return period a credit will be given to the original method of payment. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. Once we have received your return, please allow 14 business days for the return to be processed. You will receive an email from us when the return has been processed.
We do not accept returns after 7 business days. We do not accept any return for Dioramas, Motor World units in cardboard packaging, and 1:18 models.